Frequently Asked Questions

Arlena jewellery is made to order in Australia, bringing together modern jewellery-making technology, skilled craftsmanship and more than 20 years of industry experience.

Each piece is carefully finished and inspected before it leaves us.

Yes. Our jewellery is made to order rather than produced in large quantities.

This allows each piece to be created according to your selected design, metal and available options, with careful attention throughout the production process.

Our designs are available in a selection of premium precious metals, including gold (Yellow Gold, White Gold, Rose Gold) and platinum, depending on the piece.

Available metal options are shown on each product page.

Diamond options vary by design. Where natural or lab grown diamond options are available, they will be shown on the relevant product page.

If you would like assistance choosing a diamond for your piece, please contact us.

Some diamond weights, measurements and quantities may vary slightly depending on the individual stones, design requirements or selected ring size.

Where this applies, we use “approx.” to provide a clear and transparent indication of the expected specification while allowing for these natural variations.

Our Ring Size Guide can help you determine the most suitable size before placing your order.

For an engagement ring or other important purchase, we recommend having your finger professionally measured where possible for greater accuracy.

If you're unsure about sizing, please contact us before placing your order and we'll be happy to assist.

Selected designs may be customised depending on the requested changes.

If you're interested in a different metal, diamond specification, stone arrangement or another variation that isn't shown online, please contact us to discuss what may be possible.

If you're looking for something beyond the options available in our existing collection, please contact us to discuss your ideas.

We'll let you know whether your requested design can be accommodated and guide you through the available options.

As our jewellery is made to order, please contact us as soon as possible if you need to request a change or cancellation.

Once production has commenced, changes or cancellations may not always be possible.

Yes. We offer complimentary delivery in accordance with our Shipping & Delivery terms.

Orders are carefully packaged and sent using tracked delivery, with transit insurance arranged for eligible shipments in accordance with our delivery arrangements.

As our jewellery is made to order, production times may vary depending on the design and complexity of the piece.

Estimated production and delivery information will be provided where applicable. If you require your jewellery for a particular date, we recommend contacting us before ordering so we can advise you on timing.

Yes. Once your order has been dispatched, tracking information will be provided so you can follow its delivery.

Eligible standard made-to-order pieces may be returned within 30 days in accordance with our Returns & Exchanges Policy.

Return conditions and exclusions apply, and bespoke or personalised pieces may not be eligible for change-of-mind returns. Please refer to our Returns & Exchanges Policy for full details before returning an item.

Eligible pieces may be exchanged in accordance with our Returns & Exchanges Policy.

Please contact us before returning your jewellery so we can guide you through the process.

If you believe your jewellery has a fault or manufacturing issue, please contact us as soon as possible.

We'll assess the piece and assist you in accordance with our Limited Lifetime Warranty and your rights under Australian Consumer Law.

Yes. Arlena jewellery is supported by our Limited Lifetime Warranty against eligible manufacturing defects, subject to the terms and exclusions of the warranty.

Please refer to our Limited Lifetime Warranty page for full details.

Fine jewellery should be treated with care. We recommend removing your jewellery during activities that may expose it to impact, chemicals or unnecessary wear.

When not being worn, store your jewellery carefully and separately to help protect it from scratches and damage.